Privacy Policy

Privacy Act

Our company is governed by the Australian Privacy Act 1988 (Cth) (hereinafter "the Act") and the Australian Privacy Principles (APP).

Our company is an APP entity within the meaning of section 6(1) of the Act. The terms "we", "us" and "our" mean Fitness Image Australia, ABN 42 609 249 301, and its associated entities.

What is Personal Information?

Personal information means any information or opinion about an identified individual or an individual who can be reasonably identified from that information or opinion. Information or opinion may be personal information regardless of whether it is true.

What Personal Information Do We Collect and Hold?

The information we obtain from you helps us continually improve your experience with us. We collect and hold personal information about you that may be provided to us or made available to us in the course of our business. This personal information may include, in particular, your name and contact details, date of birth, preferred methods of communication, banking details and/or credit card information and your goals and interests.

Personal information is collected in the following ways:

1. by you providing it directly to us;
2. by you allowing third parties to provide it to us; and
3. by other parties providing it to us either voluntarily or on the basis of mandatory procedures we undertake for you.

We collect information about you and your interaction with us, such as when you purchase from us or use any of our products or services, call us or visit our website. The information we collect may include your identity and contact details, purchase history and use of our products and services and details of enquiries or complaints you make.

We may collect information about how you access our website, how you use it and how you interact with it. This information may include:

1. the location from which you accessed the site and the pages you visited; and
2. technical information which may include your IP address, the types of devices used to access the web, its attributes, browser type, language and operating system.

Cookies

We use cookies on our website. Cookies are alphanumeric identifiers that we transmit through your browser to the hard disk of your computer so that our systems can recognise your browser and automatically collect information about your computer, such as your IP address and other technical information that our web server automatically obtains.

We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our site on your subsequent visits. We may also use session cookies (which expire at the end of the session) which help manage the display and presentation of information. You can refuse cookies by selecting the appropriate setting in your browser. However, if you do so, not all features of the website may be available.

How is Personal Information Received and Held?

Personal information may be received and held either in paper form or in electronic form in any available format. In both cases, we take its security very seriously. We carefully secure paper documents both inside and outside the office. We use security systems to protect electronic documents. We never request banking details or other sensitive information by email.

Why Do We Collect, Hold and Use Your Personal Information?

We collect, hold and use your personal information so that we can:

1. provide you with products and services and manage our relationship with you;
2. contact you, for example to respond to your enquiries or complaints, or if we need to tell you something important;
3. fulfil our legal obligations and provide assistance to government agencies, law enforcement agencies and regulators;
4. identify and inform you of other products or services that we believe may be of interest to you;
5. facilitate our internal and external administrative processes, including financial and business operations and reporting obligations;
6. obtain, maintain and comply with the terms of our professional indemnity insurance policies and other insurance; and
7. comply with applicable laws.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

How Do We Store and Retain Personal Information?

We store most information about you in computer systems and databases operated by either us or our external service providers. We store some information in paper files which we hold securely.

We implement and maintain processes and security measures to protect the personal information we hold from misuse, interference or loss and from unauthorised access, modification or disclosure.

These processes and systems include:

1. the use of identity and access management technologies to control access to systems in which data is processed and stored;
2. requiring all employees to comply with internal information security policies and maintain the confidentiality of information;
3. requiring all employees to undertake information security training; and
4. monitoring and regularly reviewing our practices against our own policies and industry best practice.

We will also take reasonable steps to destroy or de-identify personal information once we no longer need it for the purposes for which it was collected or for any secondary purpose permitted under the APP.

Who Do We Disclose Your Personal Information To and Why?

We may disclose or provide access to your personal information to our related entities. We may disclose it to external service providers so that they can perform services for us or on our behalf.

We may also disclose your personal information to entities outside our group of companies if:

1. we are required or authorised to do so by law;
2. you have expressly consented to the disclosure, or consent can be reasonably inferred from the circumstances; or
3. we are otherwise authorised to do so under the Act.

If there is a change in ownership or control of all or part of our company, we may transfer your personal information to the new owner.

Do We Use Your Personal Information for Marketing?

We will use your personal information to offer you products and services that we believe may be of interest to you, but we will not do so if you tell us that you do not wish us to. We may offer these products and services ourselves, our related entities or our service providers.

If you receive electronic marketing communications from us, you can opt out of further communications by following the instructions in that communication.

Data Security Breach

All employees are responsible for protecting the confidentiality of your information. Report any actual or suspected data security breach to the customer service team as soon as possible.

How Can You Access or Correct Your Personal Information?

Although we will be able to provide you with most of the personal information we hold about you, in some cases we may not be able to provide you with access to all personal information. If this is the case, we will inform you and tell you the reasons (unless it would be unreasonable for us to do so).

If you wish to request access to, correction or deletion of personal information we hold about you, please contact us using the contact details provided in this policy.

What is the Procedure for Complaints About Personal Information?

If you have a complaint about the way we have handled any privacy matter, including your request for access to or correction of personal information, please contact us. Our contact details are set out below.

We will consider your complaint and decide whether it requires further investigation. We will inform you of the outcome of this investigation and any subsequent internal investigation.

If you are not satisfied with our resolution, you can contact an independent advisor or the Australian Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on further procedures.

Contact Details

If you have any questions, comments, requests or concerns, please contact us at:

Changes to This Policy

From time to time we may change our privacy policy or the types of personal information we hold. Any changes will be published on our website.

You can obtain a copy of our current privacy policy from our website or from the contact details set out above.

By visiting our premises and submitting any personal information (at any of our offices, through our website or otherwise) you accept and agree to the procedures described in this policy.